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1 - Shop Policy for Enchanted Realms

Effective Date: 27th January 2024

Thank you for supporting Enchanted Realms. By making a purchase from our Tebex shop, you agree to abide by the following shop policies:

Master of the Realms - Discord bot found in the community server. Click the second-last icon in the navbar. Simply join the discord and create a relevant ticket.

1.1 - General Information:

1.1.1 - Currency and Payments:

All transactions are processed in different currencies via the Tebex store.

1.1.2 - Privacy Policy:

Your privacy is important to us. Please refer to our privacy policy for information on how we collect and use your data.

1.2 - Purchases:

1.2.1 - Items and Ranks:

Virtual items and ranks purchased are non-refundable and non-transferable unless otherwise specified.

1.2.2 - Delivery Time:

Virtual items and ranks will be delivered within a reasonable timeframe after the purchase.

1.3 - Refund Policy:

Refunds will only be eligible/issued in the event of a proven error or issue on our end. Refunds for accidental purchases or changes of heart will not be granted.

1.4 - Contact Support:

If you believe there is an error with your purchase, please contact our support team using Master of the Realms with detailed information.

1.5 - Chargebacks and Disputes:

Initiating a chargeback or dispute without first contacting our support team may result in an immediate ban from the server.

1.6 - Support and Contact:

For support inquiries related to purchases, contact us via tickets using Master of the Realms.

1.7 - Response Time:

We strive to respond to support inquiries within a reasonable time period, but response times may vary.

1.8 - Server Rules and Guidelines:

1.8.1 - Server Rules:

All purchases are subject to our server rules. Violating server rules may result in the loss of purchased items or ranks.

1.8.2 - Policy Changes:

These policies are subject to change without notice. It is your responsibility to review them periodically.

By making a purchase, you acknowledge that you have read, understood, and agreed to these shop policies.

2 - Privacy Policy for Enchanted Realms

2.1 - Introduction:

Welcome to Enchanted Realms. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our Minecraft server, Discord server, and make purchases through our Tebex shop.

2.2 - Information We Collect:

2.2.1 - Minecraft Account Information:

When you join our server, we may collect information related to your Minecraft account, including your username and in-game activities.

2.2.2 - Discord Information:

When you join our Discord server, we may collect information such as your Discord username, ID, and messages sent within the server.

2.2.3 - Tebex Shop Information:

When making a purchase on our Tebex shop, we collect information necessary for order processing, such as your username and email address.

2.2.4 - Payment Information:

Tebex processes payments through third-party payment gateways. We do not directly collect or store your payment information, such as credit card details. Please refer to the payment gateway's privacy policy for more information.

2.3 - How We Use Your Information:

2.3.1 - Order Processing:

We use the information provided during the purchase process to process your order and deliver virtual items or ranks.

2.3.2 - Server Customization:

Information collected during your interaction with our Minecraft server may be used to customize your in-game experience and provide personalized content.

2.3.3 - Communication:

We may use your email address or Discord ID to communicate with you regarding your purchase, provide updates, or respond to inquiries.

2.4 - Information Sharing:

2.4.1 - Third-Party Services:

Necessary information may be shared with third-party services, such as Tebex and payment gateways, to facilitate order processing and enhance your experience.

2.4.2 - Discord Integrations:

We may use Discord integrations to enhance server features. Be aware that certain information, such as your Discord ID, may be visible to other users within the Discord server.

2.5 - Your Rights:

You have the right to access and correct your personal information. If you would like to access or correct the information collected, please contact our support team via tickets with Master of the Realms.

2.6 - Data Deletion:

You may request the deletion of your personal information. However, please note that this may affect your ability to access certain features, items, or server functions.

2.7 - Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

3 - Harassment and Bullying Policy for Enchanted Realms

3.1 - Introduction:

Enchanted Realms is committed to providing a safe and enjoyable gaming experience for all players. This Harassment and Bullying Policy outlines our stance on unacceptable behaviour, including harassment and bullying, and the consequences for violating these guidelines.

3.2 - Definitions:

3.2.1 - Harassment:

Harassment refers to any unwanted or unwelcome conduct that creates an intimidating, hostile, or offensive environment for another player.

3.2.2 - Bullying:

Bullying is the repeated and deliberate use of behavior intended to harm, threaten, or intimidate others.

3.3 - Unacceptable Behaviours:

Players are expected to adhere to the following guidelines:

3.3.1 - Respect:

Treat all players with respect, regardless of their background, identity, or skill level.

3.3.2 - No Harassment or Bullying:

Harassment and bullying in any form, including but not limited to verbal, physical, or online abuse, is strictly prohibited.

3.3.3 - No Discrimination:

Discrimination based on race, gender, sexual orientation, religion, or any other characteristic is not tolerated.

3.3.4 - No Retaliation:

Retaliatory actions against players who report harassment or bullying are strictly prohibited.

3.4 - Reporting Procedure:

3.4.1 - Reporting Harassment or Bullying:

If you experience or witness harassment or bullying, report it immediately to a staff member via Master of the Realms. Include as much detail as possible.

3.4.2 - Confidentiality:

Reports will be handled with discretion, and the identity of the reporter will be kept confidential to the extent permitted by law.

3.5 - Consequences:

3.5.1 - Investigation:

Upon receiving a report, the staff will conduct a thorough investigation.

3.5.2 - Disciplinary Action:

Players found to be in violation of this policy may face disciplinary action, including verbal warnings, temporary mutes, kicks, temporary bans, or permanent bans, depending on the severity and recurrence of the offense.

4 - Appeals

4.1 - Introduction:

Enchanted Realms is dedicated to providing a fair and transparent process for players to appeal penalties or actions taken against their accounts. This Appeals Process outlines the steps and procedures to follow when submitting an appeal.

4.2 - Appeals Process:

Players who believe they have been unfairly penalised may appeal the decision. Appeals should be submitted via Master of the Realms.

4.3 - Grounds for Appeals:

4.3.1 - Eligibility

Appeals may be submitted by players who believe they have been unfairly penalized or wish to dispute a decision.

4.3.2 - Valid Grounds:

Valid grounds for an appeal include errors in the enforcement of server rules, misunderstandings, or new evidence that may affect the original decision.

4.4 - Submission of Appeals:

4.4.1 - How to Appeal:

Appeals should be submitted through via Master of the Realms on our Discord server.

4.4.2 - Include Details:

When submitting an appeal, provide detailed information about the situation, the reason for the appeal, and any evidence or additional context that supports your case.

4.5 - Review and Investigation:

4.5.1 - Staff Review:

The staff team will review the appeal and conduct an investigation to assess its merits.

4.5.2 - Communication:

During the review process, the player will be kept informed of the progress and any additional information required.

4.6 - Decision and Outcome:

4.6.1 - Appeal Outcome:

The staff team will make a decision based on the information provided and the results of the investigation.

4.6.2 - Notification:

The player will be notified of the appeal decision through the same channel or system used for submission.

4.7 - Escalation:

If the player disagrees with the outcome, they may submit one further appeal, providing additional information or context. This appeal will be reviewed by a different staff member or an appeals team.

4.8 - Conclusion:

Enchanted Realms is committed to ensuring that players have a fair opportunity to appeal penalties or decisions. We appreciate the cooperation of all players in adhering to the server rules and participating in a respectful appeals process.

5 - Changes to our Policy:

5.1 - Policy Changes:

These policies may be updated periodically. Any changes will be effective immediately upon the posting of the revised policy.

5.2 - Contact Us:

For questions or concerns regarding these policies, please contact us via Discord using Master of the Realms.

By interacting with our Minecraft server, Discord server, or making a purchase on our Tebex shop, you agree to the terms outlined in this privacy policy.

Thank you for being part of Enchanted Realms.

Enchanted Realms Management Team

Enchanted Realms is not affiliated or endorsed by Mojang.